These Terms and Conditions relate to bookings at Coast Cottage, Trenance, Mawgan Porth, TR8 4BX.
References here to “the owners”, “we”, “us” and “our” relate to Rick and Joy Walker, owners and managers of Coast Cottage, and our representatives. References to “you”, “the guest” or “your” refer to the holidaymaker(s) making the booking and all members of the party staying at Coast Cottage.
By making a booking at Coast Cottage directly with us, including through our website, you indicate that you have read, understood and agreed with all these booking Terms and Conditions.
- Booking
Requests to book Coast Cottage can be made to us by completing the form on our website (coastcottage@coast-retreats.co.uk), by phone, email or messages through social media.
The written confirmation that you receive from us (by email or messages through social media) is our contract with you, and it binds you to these Terms and Conditions. Your statutory rights are not affected.
We reserve the right to amend published booking prices without notice, but once a booking confirmation has been issued to you, we guarantee that price will not increase, unless the booking is amended.
- Payment
Payments can made by bank transfer or by cheque. We will send you bank transfer details.
If your booking is more than 12 weeks before the start date of your holiday, you will need to pay the deposit immediately. Your booking will only be confirmed once we receive the deposit payment of 25% of the holiday price. The 75% balance will then be due 12 weeks before the start date of your holiday.
If the start date of your holiday is less than 12 weeks from the time of your booking, you will need to pay for the holiday in full immediately.
- Booking cancellations
Cancellations can only be accepted in writing. We will make every effort to re-let the period originally booked by you. If we are successful in doing this, we will refund any monies already received from you (less a £30 administration fee). Otherwise, no refunds can be given.
In the event of late or non-payment by you, we reserve the right to cancel your booking.
We would not otherwise expect to have to make any changes to your booking, but in the unlikely event we need to make alterations or cancel your booking caused by reasons out of our control, we will refund you any payments already made to us.
However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).
- Changes of dates
We will accept transfer of a booking to alternative dates, under the following conditions;
• you give us at least 12 weeks notice of your request to transfer your booking,
• the alternative weeks are available at the time you make the request to make the change, and
• you pay the difference in cost between the holiday originally booked and the revised holiday, where the revised holiday costs more.
We will refund any difference should the revised holiday costs be lower, less and administration fee of £30.
- The holiday property
The minimum stay during high seasons is 7 nights. Weekly bookings run from Saturday to Saturday. Outside the high seasons shorter breaks may be available by agreement with us.
You may access Coast Cottage after 4.00 pm on the start date of your holiday and must vacate the property by 10.00 am on the last day, unless other times are agreed by us.
We will send instructions about keys, and about accessing the property before the start date of your holiday.
There may be small differences between the property itself and photographs and/or descriptions shown on the website or other literature.
The property will be cleaned and ready for you on your arrival.
The maximum number of people occupying the property must not exceed 6 adults and children, plus one baby.
Bed linen is provided for your stay (except for the cot). Towels will also be provided. To lessen the environmental impact of the laundry, we will provide towels just for the number of people staying. You should bring your own beach towels.
WiFi/broadband is included in the cost for your stay at Coast Cottage. We will do our best to ensure that the broadband is working but as with all homes across the country we cannot absolutely guarantee that it will be available during your stay.
Coast Cottage has a Smart TV. If you have accounts with the main TV streaming services, but you must login using your own details.
Electricity, gas powered central heating and hot water and logs for the wood burner are included in the cost of your stay.
An EV charger is available for guest’s use. You will need to bring your own charging cable with you. Costs for charging your EV are not included in the rental. Usage will be monitored and we will send you a record of your usage and the cost. Payments for electricity used through the EV charger will need to be made directly to us by bank transfer.
Well behaved dogs welcome. Dogs must be kept under control at all times and must not be left unattended in the property.
We reserve the right to enter the property at reasonable times to carry out repairs or maintenance work. In the event of an emergency, we reserve the right to enter the property without prior notice. We will always maintain your privacy.
- Guest’s agreement
You agree to take all reasonable care of the property and its contents, and to leave it clean, in good order and contents in the same condition that you found them on your arrival.
You agree to keep and leave the property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
Where any items have been broken, damaged, lost or removed and/or where additional cleaning or maintenance costs have been incurred, you will be liable for any costs arising.
Under no circumstances should broadband be used to send spam or other unsolicited email, for illegal use (e.g. unlawful file sharing), anti-social uses or uses likely to bring Coast Cottage into disrepute. Guests will be wholly liable for the consequences of any misuse of the broadband
You may undertaker remote working from Coast Cottage, including using the broadband for MS Teams / Zoom calls, but the property cannot be used for any commercial purpose during your stay.
You agree not to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any occupier of neighbouring properties.
For the comfort of other guests smoking is not permitted. You agree not to smoke or vaping or permit smoking or vaping in the property.
You agree to allow us to access the property at any reasonable time during your stay for the purpose of routine maintenance, for example grass cutting, essential repairs or in an emergency.
- Complaints
In the event of a complaint, please notify us immediately so that we can endeavour to rectify the problem.
- Liability and insurance
Under no circumstances will we be liable for any damage, injury or loss to you or any member of your party or your property except where exclusion or limitation of liability is otherwise prohibited by law.
If the property becomes unavailable or unusable for some reason prior to the start date of your holiday, then our obligation will be to use our best endeavour to rectify the matter that has rendered the property unusable, or failing that to reimburse any monies received.
We recommend that you take out your own travel insurance, which includes cover for cancellations.
- Law
These booking Terms and Conditions form the basis of your contract with us so please read them carefully. That contract between you and us is subject to the laws of England and Wales.
It is the intention of the owners and the guest that the occupation by the guest of Coast Cottage is for the purposes of a holiday let only, as set out in the Housing Act 1988 Schedule 1 paragraph 9. The guest acknowledges that no agreement has been made for an Assured Shorthold Tenancy (AST) and that no periodic tenancy will arise on the determination of the letting period.
As a holiday letting, this contract is an excluded Agreement for the purpose of the Protection from Eviction Act 1977.
Nothing in these booking Terms and Conditions affects your normal statutory rights.
Updated October 2026